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Can I download the workouts?

Yes, all the workouts can be downloaded to your computer or mobile device and played anywhere you want, without the need for an Internet connection.

To download the exercises and workouts, find a workout, then click on "vimeo" on the bottom right.

A new window will open in vimeo. You'll notice a "download" tab towards the bottom - click that to begin the download.  

You can stream content from the website or at our YouTube channel.

What is your return policy?

We offer a 30-day 100% money-back, satisfaction guarantee and a one-year limited replacement warranty in the unlikely event of defects in the product’s materials or manufacturing. Once an order is placed they can’t be cancelled or refunded until you’ve received your shipment. If you are unhappy with your POWER REELS, send it back for an exchange or a refund. It’s that easy.

How long will it take to receive my order?

Ship times vary based on location but typically arrive within 5-7 business days. Please note that all orders take up to 2 days processing time.

I live outside of the United States. Will I have to pay extra fees to receive my product?

All of the prices on our website are listed in US dollars. Additional charges vary by country. Any customs, tariffs, or additional taxes are not included with the shipment cost and are the responsibility of the customer upon delivery.

How do I get service for a return? 

All returned items must be shipped back in “like new” condition and without any damage or signs of wear. We recommend returning your items using an insured, traceable shipping method. We are not responsible for items lost or damaged during the return shipping process, nor are we responsible for return postage. Original shipping charges are not refundable. Once your return has been received, inspected and processed, your refund or exchange will be processed immediately. 

If your product is not covered under this limited warranty, it will be sent back to you.  POWER REELS will pay the return shipping costs for all products that are covered under this limited warranty.

When returning item(s), please include a copy of the packing slip with the return.

Other Questions?

To reach us by phone – US 1-650-394-6611

To reach us by email: